Customer Care
Simply put, we're not happy unless you are, period. If you are not happy with the
performance of the vision aid, feel it may not be operating correctly, or you are
not sure how to operate it, please contact us immediately. We will do our very
best to help you.
Phone Orders
Credit card phone orders accepted Monday thru Friday 9AM to 6PM or Saturday
10AM to 2PM Pacific by calling Toll Free (877) 635-9488 except on major holidays.
Policies
Video Magnifiers
Please click here > Warranty to view our warranty.
We know that it can be very difficult to determine if our products are right for you.
For this reason, we encourage you to contact us with any questions about their
use and operations and we also give our customers 14 days to try the product. If
within 14 days of delivery to the address that you specified, you decide that the
video magnifier does not meet your needs, you may contact us for a return
authorization and return your Video Magnifier, all accessories and original
packaging in new, resalable condition. The original purchase cost excluding
shipping and a 10% restocking fee will be refunded. The customer pays for
return shipping. We may also ask you to provide proof, such as a tracking
number that the Video Magnifier was shipped within the 14 days. After 14 Days,
please refer to your warranty.
Sorry! We cannot accept returns that are not in new, resalable condition with the
original accessories and packaging, without proof of purchase or outside the 14
day period. But we will be happy to try to help you resolve any issues you may
have in other ways. Please contact us if you have any issues or problems. We
want you to enjoy your purchase as much as possible.
Assistive Products
Assistive products other than Video Magnifiers come with a 7 day return policy. If
within 7days of proof of delivery, you discover that this item is not what you
expected, you may return it and all accessories (ship it back to us) in its unopened
sealed original package from the manufacturer (not the box that it was shipped in)
in new resalable condition within 7 day after proof of delivery to you. Return
authorization is required. A 10% re-stocking fee will be applied to all returned
items. Buyer pays for return shipping. We may also ask you to provide proof, such
as a tracking number that the Video Magnifier was shipped within the 7 days.
Sorry! We cannot accept returns that are not in new, resalable condition with the
original accessories and packaging, without proof of purchase or outside the 7
day period. But we will be happy to try to help you resolve any issues you may
have in other ways. Please contact us if you have any issues or problems. We
want you to enjoy your purchase as much as possible.
Shipping
Please see the product description for shipping fees and policies.
For shipping fees outside the continental United States and Canada or other
shipping methods, please contact us.
Sales Tax
CA: 8.75%
All other States: No sales tax will be applied
Simply put, we're not happy unless you are, period. If you are not happy with the
performance of the vision aid, feel it may not be operating correctly, or you are
not sure how to operate it, please contact us immediately. We will do our very
best to help you.
Phone Orders
Credit card phone orders accepted Monday thru Friday 9AM to 6PM or Saturday
10AM to 2PM Pacific by calling Toll Free (877) 635-9488 except on major holidays.
Policies
Video Magnifiers
- 1 Year Warranty
Please click here > Warranty to view our warranty.
- 14 Day Money Back Guarantee Return Policy
We know that it can be very difficult to determine if our products are right for you.
For this reason, we encourage you to contact us with any questions about their
use and operations and we also give our customers 14 days to try the product. If
within 14 days of delivery to the address that you specified, you decide that the
video magnifier does not meet your needs, you may contact us for a return
authorization and return your Video Magnifier, all accessories and original
packaging in new, resalable condition. The original purchase cost excluding
shipping and a 10% restocking fee will be refunded. The customer pays for
return shipping. We may also ask you to provide proof, such as a tracking
number that the Video Magnifier was shipped within the 14 days. After 14 Days,
please refer to your warranty.
Sorry! We cannot accept returns that are not in new, resalable condition with the
original accessories and packaging, without proof of purchase or outside the 14
day period. But we will be happy to try to help you resolve any issues you may
have in other ways. Please contact us if you have any issues or problems. We
want you to enjoy your purchase as much as possible.
Assistive Products
- Return Policy
Assistive products other than Video Magnifiers come with a 7 day return policy. If
within 7days of proof of delivery, you discover that this item is not what you
expected, you may return it and all accessories (ship it back to us) in its unopened
sealed original package from the manufacturer (not the box that it was shipped in)
in new resalable condition within 7 day after proof of delivery to you. Return
authorization is required. A 10% re-stocking fee will be applied to all returned
items. Buyer pays for return shipping. We may also ask you to provide proof, such
as a tracking number that the Video Magnifier was shipped within the 7 days.
Sorry! We cannot accept returns that are not in new, resalable condition with the
original accessories and packaging, without proof of purchase or outside the 7
day period. But we will be happy to try to help you resolve any issues you may
have in other ways. Please contact us if you have any issues or problems. We
want you to enjoy your purchase as much as possible.
Shipping
Please see the product description for shipping fees and policies.
For shipping fees outside the continental United States and Canada or other
shipping methods, please contact us.
Sales Tax
CA: 8.75%
All other States: No sales tax will be applied
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| Caring People Helping Others |